This product is not available at the moment. You can purchase the item after the product availability is updated.

If you register the notification service, you can get the message after the item becomes available again. (Exceptional for a few products)

If you purchased from an offline store, your mileage will not be credited.

The deposit is operated by Shilla Duty-Free Online Shop only.

Color or size exchange of the products delivered is not possible.

Please cancel your order first at MY Shilla and repurchase it.

However, the products you want to purchase may be out of stock and the terms of purchase (Exchage rate/ discount rate/ free gift etc.) may be changed.

Cancellation before delivery is not allowed.

You can cancel by order number. If you want to cancel one item, you have to cancel the corresponding
order number and reorder it.

Cancellations can be made on the homepage and customer service (+82-2-2639-6000).

・ Online apply: apply cancellation at MY Shilla > My purchas history > Purchase history

・ Call Application: Cancellation to Customer Service (+82-2-2639-6000).
※ Customer Service Hours (09:00 ~ 19:00)

The mileage can be used with other payment methods(Can be used in units of 1 KRW).

* For some brands, mileage may not be available due to brand policy.

The refund time depends on the payment method and the card company / bank you use.

ⓛCredit card : There is a difference between the credit card payment date and the card issuer, but it will be refunded about two weeks after the cancellation.
②Debit card : Depending on the bank, the refund date will vary, but usually takes about 7 days. (Except weekends / holidays)
③Account transfer : Depending on the bank, the refund date will vary, but usually takes 2-3 days. (Except weekends / holidays)
④Unregistered deposit : The deposit will be credited immediately.
(Deposit: Cash points for refunds)
The returned deposit can be seen at MY Shilla>My shopping deal>Deposits
The deposit can be used as cash when you buy the item.
If you wish to withdraw funds at any time, you can apply for withdrawal and receive a refund (deposit) for the account you use.
If the due date is a holiday or a holiday, it will be deposited on the next due date.

* For further inquiries, please contact Customer Service (+82-2-2639-6000).

The product discount rate is the same.

However, there may be differences in the purchase price depending on the event in progress.

You can cancel the order or get it when you re-departure.

・ If you want to cancel, you can cancel directly at MY Shilla > My purchase history>Purchase history

・ If you want to be delivered, you will need to go out again. Please contact Customer Service (+82-2-2639-6000) at least 3 days prior to departure to let us know your departure information.

* Some brands may not be able to deliver on re-departure in accordance with their brand policy.

* If the delivery is not received within a month, the purchase will be canceled automatically.
The mileage, coupons for the order will expire at the end of the validity period.

You can use it as much as you pay for the maximum amount of the deposit for each brand after applying coupon discount.

Depending on our brand policies, the percentage of maximum reserve applies for each brand is different, and some brands are restricted.

Your deposit history is at MY Shilla > My Shopping Benefits(History can be viewed up to the last 2 years) >