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ETUDE HOUSE

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ETUDE HOUSE AD MOISTFULL COLLAGEN Eye Cream 75ml

REF.NO 15년_AD수콜아이크림 / SKU.NO 661210000587

Brand Shop

AD MOISTFULL COLLAGEN Eye Cream 75ml

Price: $13

Price for online member: $11.7(10%OFF)

Mileage: $ 0.23 (2%)

Instant discount mileage can be used in full amount at the time of purchase and can be used from 04:00 am on the next business day when saved.
The validity period is 2 years from the date of purchase.

Quantity: - +

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You can use your mileage up to 0% of the listed price depending on the company/brand policies.

We at Etude House believe that we can create better and more exciting products for our customers to find enjoyable play and self-discovery for their unique beauty. Since launching in 1985 as Korea’s first specialized makeup brand, Etude House has made beauty dreams comes true with fun and playful products and packaging. We’ve created a culture of Makeup Play in our stores to perpetuate learning and the enjoyment of beauty. Our feminine and playful products accentuate our belief that every woman was born a dignified being and deserves to be loved.

ETUDE HOUSE Brand Shop

National size guide

Note

※ Due to the brand's policy, each customer can purchase up to 50 ones for this item in total for a day of departure.

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AD MOISTFULL COLLAGEN Eye Cream 75ml

Please read

1. Please note that depending on your device, the color of the image may differ from the actual product.
2. Due to the internal policy, the price of the Shilla Duty Free Offline Store and The Shilla Duty Free Shop may differ.
3. Please be aware that the exchange of duty free products may be restricted due to Customs law.
4. Even if the order is completed, it may be canceled due to availability.
5. For defects on your product, please contact the Customer Service Center.
6. Products that are not received by the customer will be automatically canceled 10 days after the departure date. Points and coupons for orders may expire depending on the expiration date. However, it may take up to 16 days depending on the location of the product.

Notes on duty-free shopping

On purchasing duty-free products
- 1.Carry-on instructions may differ depending on the flight information, so please check in advance.
- 2.Please confirm the airport and delivery point before receiving the product.
- 3.Please check the regulations on exchanging duty-free items and returns.

Exchange · Returns

On duty free shop products exchange/return notes
- 1.Please contact us within 30 days after receipt of the goods if you want to return the goods. If the exchange/return is due to your mind change, it has to be unopened.
  - - Depending on the content of the product and the state of the product, it may be impossible to be returned. If the item is lost/damaged by the customer, refund/exchange is not possible.
  - -Customers will be responsible for return shipping/exchange shipping fee(return or retransmission) due to customer's convenience.
- 2.If the product is different from the content you purchased, you can apply for returns within 3 months from receipt.
  - - In case of replacement due to product quality issue, international postage will be paid by The Shilla.
- 3.We will proceed with exchange/return of goods based on customs law.
  - - If you wish to return, we will process the goods when you come back to Korea or international mail from overseas.
    If the total price of goods you want returned is more than $ 600, you must declare it to the customs. Otherwise, we cannot exchange or return goods.
    Declaration is unnecessary when the carrying item does not exceed $ 600.

Cancellation/Exchange Application Information
- 1. Online application: You can apply directly on the [Customer Center]>[1:1 Inquiry] page.
- 2. Telephone consultation: You can apply for returns at Customer Center +82-2-2639-6000
- hello

When not accepting goods at departure
- 1. If you do not receive the purchased item for your personal reasons, please contact the Customer Center. We will gladly process your return.
- 2. If you do not visit on the departure day, we cancel your order within 30 days.
- 3. We will refund within 15 days to your account used at the time of payment after canceling order.

Cancel

1. When returning for your personal reasons, please refer to the explanation below.
- - You can cancel the order directly on My Shilla page before shipping items.
- - After shipping the product, please contact the customer center, or if you post to the customer center>1:1 inquiry page, we will process it.
2. Please note that it may take some time for you to cancel from reception. Cancellation received outside office hours can take up to 24 hours
3. After canceling, points you used for purchase will be refunded. (Except points with the valid period expires) Events and campaigns you participate will be revoked.
4. Please note that you cannot restore the order cancellation after canceling it.
5. If you receive your order again after canceling, please confirm before because there will be a change in the price due to the discount rate of the product, the exchange rate, stocks of goods and gratuities may be insufficient.

After-sales service

1. A/S service will be held at the Shilla Duty Free Shop head office (Seoul store).
- - When visiting the Seoul store of The Shilla Duty Free Shop by A/S service, please carry a voucher or passport.
- - 一Some products are not covered by A/S service. For detailed inquiries, please contact the customer center or store.